What is ANSWERED Co.?
ANSWERED Co. is a managed AI call-answering service for Australian trade and service businesses. When you cannot answer a call, ANSWERED can speak with the caller, collect the enquiry and send the information to you.
Is ANSWERED an AI receptionist?
Yes. ANSWERED uses conversational voice AI. The difference is that we set it up and manage it for you rather than giving you software to configure yourself.
Does ANSWERED replace a receptionist?
Not necessarily. Many businesses can use ANSWERED simply for overflow, missed calls, after-hours calls or busy periods. Your existing staff can continue answering normally.
Will my customers know they're calling ANSWERED?
The call is answered in your business name rather than the ANSWERED brand. We do not recommend intentionally misleading callers about the nature of the service. Where disclosure or recording notices are appropriate, they should be configured according to the applicable requirements.
Do I need to change my phone number?
No. Your customers can continue calling your existing advertised business number. Calls are forwarded according to the coverage rules you choose.
Can I answer the phone first?
Yes. For many customers, ANSWERED is configured as backup. You get the first opportunity to answer. If you don't, the call can be forwarded.
Can I use it only after hours?
Yes. After-hours-only coverage is one of the simplest ways to start.
Can ANSWERED work 24/7?
Yes, depending on your chosen configuration and plan.
What information can it collect?
Typical enquiries can include: caller name, phone number, location, reason for calling, job type, urgency, preferred timing, additional notes. The exact information depends on your business.
Can it answer questions about my services?
Yes, where you've given us approved information. We configure information about your services, service areas, opening hours and frequently asked questions.
What if it doesn't know an answer?
It should not invent one. The call can be handled using a response such as: "I don't want to give you the wrong information, but I can take your details and have the team come back to you."
Can it give customers prices?
Only where you explicitly want that information provided. Many trade businesses prefer the service to capture the enquiry instead of guessing at job pricing.
Can it recognise an urgent call?
ANSWERED can ask questions and flag situations that match the urgency rules you provide. It is not an emergency-response service and must not be represented as one.
What happens with existing customers?
We can configure different handling for callers chasing an existing booking, invoice, technician or previous job. Not every call needs to be treated as a sales enquiry.
Can it transfer calls to me?
Where a transfer workflow is configured, yes. Whether transferring or capturing a callback is preferable depends on how you work.
Will I get a transcript?
On supported plans, yes.
How do I receive new enquiries?
Typically by SMS and/or email.
Does it have an app?
You do not need an app to use the standard ANSWERED service.
Does ANSWERED integrate with ServiceM8?
ServiceM8 integration is on our roadmap. Talk to us about your current workflow and we'll tell you exactly what can be connected today.
Does it integrate with Xero?
Tell us how you currently use Xero and we'll explain what ANSWERED can and cannot do with your setup.
How long does setup take?
A normal setup can generally be ready within two business days once we've received the information we need. Complex requirements can take longer.
What does the pilot cost?
The 14-day managed pilot costs $99. If you continue afterwards, we credit the $99 toward your first month.
How much is ANSWERED after the pilot?
Standard managed plans start at $349/month.
Is there a contract?
Standard plans are month-to-month.
Can I switch the service off?
Yes. Your underlying phone number remains yours, and call forwarding can be changed.
Can I test the voice before signing up?