How it works

Your number stays.
We become the backup.

ANSWERED is deliberately simple from your side.

Your customer keeps calling the same number. You keep answering the calls you want. ANSWERED handles the ones you can't.

  1. 1
    Step 1

    We learn your business.

    We'll ask about:

    • your services
    • your service areas
    • business hours
    • after-hours coverage
    • common enquiries
    • urgent calls
    • pricing rules
    • existing-customer calls
    • who receives notifications
    • questions we should answer
    • questions we shouldn't

    This becomes the operating information behind your answering service.

  2. 2
    Step 2

    We build your answering.

    We configure the voice and call handling around your company.

    Not: "Welcome to ANSWERED."

    Instead: "Thanks for calling ABC Plumbing…"

    The caller is interacting with your business.

  3. 3
    Step 3

    We test it.

    Before it handles a real customer, we test common scenarios.

    Examples include:

    • New job: "My hot-water system has stopped working."
    • Emergency enquiry: "There's water pouring through the ceiling."
    • Quote request: "How much do you charge to replace a switchboard?"
    • Existing customer: "I'm checking what time the plumber is arriving."
    • Sales call: "Can I speak with whoever handles your electricity account?"
    • Wrong number: "I'm looking for another company."

    We find the weak spots before your customers do.

  4. 4
    Step 4

    Connect your calls.

    Your existing number remains in place.

    Depending on your telephone setup, calls can be forwarded when:

    • you don't answer
    • your line is busy
    • you're unavailable
    • it's outside your chosen hours
    • or you deliberately route calls to ANSWERED

    We'll guide you through the appropriate setup.

  5. 5
    Step 5

    Customer calls.

    They dial the number they've always used.

    If the call is routed to ANSWERED, they get a normal spoken conversation.

    ANSWERED can collect:

    • name
    • phone number
    • suburb/location
    • reason for the call
    • job type
    • urgency
    • relevant notes
  6. 6
    Step 6

    You get the information.

    Depending on your setup, enquiries can be sent by SMS and/or email.

    New enquiry

    Sarah L.

    Brunswick VIC

    Air conditioner running but not cooling. Would like someone today if possible.

    04XX XXX XXX

    Called 2:14pm

  7. 7
    Step 7

    We keep improving it.

    Real customers ask things nobody thinks of during setup.

    That's normal.

    We review what happens and make sensible adjustments.

    That's one of the differences between ANSWERED and buying an AI tool and configuring it yourself.

Honest limits

What if it doesn't know?

It shouldn't make things up.

We define what information it can give and when it should simply capture the enquiry for you.

"I don't want to give you the wrong information on that, but I can take the details and have the team come back to you."

Sometimes that is the correct answer.

Hear it

What does the caller hear?

Hear it yourself.

Call the ANSWERED Demo

Try asking:

  • "My hot water stopped working."
  • "Do you service Frankston?"
  • "Can somebody come tonight?"
  • "How much do you charge?"
  • "I've already got a booking."
  • "Can I speak to a person?"

The demo is intentionally easy to challenge.

Timing

How quickly can we go live?

Standard setups can generally be completed within two business days after receiving the required business information.

More complicated workflows can take longer.

We'd rather test it properly than rush it onto your phone.

Want to hear your own business answered?

Start a managed pilot and we'll build it.

14 days — $99

Start Pilot →

Hear it for yourself. Call 0456 390 383 — pretend you're a customer, ask whatever a customer would ask, then decide.